Psychosocial Service Provider – Somalia

Consultancy Norwegian Refugee Council (NRC) in Program/Project Management Email Job
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Job Detail

  • Type Consultancy
  • Experience 5 Years
  • Career Category Program / Project Management

Job Description


The NRC Somalia Country Programme is part of NRC East Africa and Yemen mission, with strategic programming priorities focusing on Shelter, WASH, Education, Food Security and Livelihood, and Information, Counselling and Legal Assistance (ICLA). The NRC Somalia Country Programme has it’s country office in Mogadishu with sub-offices and operations in the following locations: Mogadishu, Kismayo, Dollow, Luuq, Dhobley, Baidoa, Hargeisa, Burao, Bossaso, Galkayo, and Garowe.

Due to the country’s nature and humanitarian work, staff are exposed to a range of factors that may result in highly demanding working conditions and impact their physical and mental health. Our staff report satisfying and meaningful experiences since we have started providing psychosocial support, but they also report various types of stress, “occupational hazards” that come with this work and the context. We encourage our staff to take care of themselves from day one, setting good routines and asking for help when needed.

NRC Somalia wishes to continue providing needed psychosocial support to its staff in order to alleviate the elevated stressors faced by staff. Studies have shown that staff in humanitarian settings are often exposed to similar levels of trauma and stress as military personnel. However, humanitarian workers usually face inadequate levels of support. NRC’s plans for psychosocial support for the Somalia Country Programme is a response to the increasingly recognized psychosocial needs of humanitarian staff.

If staff experiences high levels of work-related stress and/or witness, or are exposed to critical incidents during their assignment, they might need additional support, hence the reasons why NRC wants to have a service provider that understand the context, language and culture within reach.

Scope of Service

The service aims to provide NRC Somalia Country Programme staff with timely and effective psychosocial support. This will be a one-year service contract subject to renewal after evaluation and agreement. The psychosocial service will include:

  • Appropriate therapeutic service: this includes evidence-based short-term individual and group counselling, psychosocial consultation, trauma and critical incident support.
  • Assessment: post critical incident and periodic evaluation of staff psychological wellbeing using relevant standardized psychometric instruments.
  • Training: this is to include topics such as psychological first aid, self-care, stress management and resilience.
  • Reporting: the regular reporting on psychosocial activities.

Specific Terms of Reference

  1. Conduct semi-annual psychological first aid training, stress management and resilience training for national staff;
  2. Based on demand provision of counselling, resilience support services, trauma and critical incident support and other psychological health-related services to NRC Somalia staff;
  3. Provide psychosocial consultation via telephone, e-mail and skype where necessary;
  4. Make assessments of staff psychological wellbeing when approached and recommend referrals to further specialists when necessary;
  5. Provide onsite trauma interventions if required;
  6. Be able to respond on short notice to offer psychosocial services when called upon by NRC;
  7. Produce timely progress reports on activities and trainings conducted, and provide recommendations based on findings;
  8. Confidential psychological ‘psychosocial service’ for staff requiring immediate psychological or emotional support;
  9. Short-term individual and group counselling sessions.

Qualification & Competencies

  1. University Degree in Clinical Psychology, Mental Health, Psychiatry, Counselling or related mental health profession
  2. Expertise in mental health and psychosocial support after crises, family counselling, training, stress management or related fields
  3. Min 5 years of experience in counselling, particularly in a humanitarian setting
  4. In-depth knowledge of psychosocial support in an international context
  5. Trained and experienced in cognitive or behavioural therapy
  6. Knowledge of the Somali context and previous work experience in Somalia
  7. Fluency in written and spoken Somali and English
  8. Excellent interpersonal communication, including the ability to work with different groups
  9. Excellent and dynamic facilitation skills in a group environment
  10. Registered member of renowned Counsellors and Psychologist Association will have an added advantage
  11. Strong self‐starter, able to take the initiative and adapt to changing circumstances and priorities

Key Principals of the Proposed Psychosocial Service

  • Confidentiality: The psychosocial service will maintain confidentiality and ethical standards in psychosocial care.
  • Accessible: The psychosocial service will be responsive, friendly, Islamically & culturally appropriate.
  • Strengths-based: The psychosocial service will build on the natural residence and strengths of NRC staff.
  • Choice: The psychosocial service will offer a variety of choice of treatment modalities (onsite/remote; individual/group; Somali/English; CBT/psychodynamic/systemic).


How to apply


Interested companies or individuals should submit the following to no later than 31st August, 2021, referencing ‘Psychosocial Service Provider’ in the email’s subject.

  1. Company profile or CV, with brief presentation of the team/individuals qualification, as well functional responsibilities of the key people to be engaged in the service. Companies should include their registration.
  2. A detailed proposal with methodologies to be used and breakdown of budget for each service.
  3. Two references (with contact information) from previous clients.

Questions can be sent to

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